Welcome to the Personlaise4u FAQs page! Here you will find answers to some of the most common questions about our products, ordering process, shipping, and more. If you don’t find the information you’re looking for, please feel free to contact our customer service team.
General Enquiries
Our products are made in the UK and designed with care and made from high-quality materials sourced from trusted suppliers in the UK. We are committed to ethical manufacturing practices and ensure all our partners meet our rigorous standards for quality and safety.
We use only the finest organic and eco-friendly materials, such as paper labels, paper packing tape & recyclable cardboard boxes.
Our Chocolates do not contain Nuts but these are made in factories that make Nut Products
I am afraid our Chocolates contain Milk so these are not classed as Gluten Free
Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Lactose Milk, Emulsifier, (Soya Lecithin),Natural Vanilla
Ordering and Payment
To place an order, simply browse our online store, add your desired items to the cart, add the personalised details and proceed to checkout. Follow the instructions to enter your shipping and payment information, and you’re all set!
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. If you encounter any issues during payment, please contact our customer service team.
We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately. Once your order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
Shipping and Delivery
We offer several shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout. Shipping times may vary depending on your location and the shipping method selected.
Afraid we do not offer this at this time
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.