FAQs
.Welcome to the Personlaise4u FAQs page! Here you will find answers to some of the most common questions about our products, ordering process, shipping, and more. If you don’t find the information you’re looking for, please feel free to contact our customer service team.
General Enquiries
Q: Where are your products made?
Our products are made in the UK and designed with care and made from high-quality materials sourced from trusted suppliers in the UK. We are committed to ethical manufacturing practices and ensure all our partners meet our rigorous standards for quality and safety.
What materials are used in your products?
We use only the finest organic and eco-friendly materials, such as paper labels, paper packing tape & recyclable cardboard boxes.
Do your Chocolates contain Nuts?
Our Chocolates do not contain Nuts but these are made in factories that make Nut Products
Are your Chocolates Gluten Free?
I am afraid our Chocolates contain Milk so these are not classed as Gluten Free
What are your Chocolate Ingredients?
Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Lactose Milk, Emulsifier, (Soya Lecithin),Natural Vanilla
Ordering and Payment
How do I place an order?
To place an order, simply browse our online store, add your desired items to the cart, add the personalised details and proceed to checkout. Follow the instructions to enter your shipping and payment information, and you’re all set!
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. If you encounter any issues during payment, please contact our customer service team.
Can I modify or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately. Once your order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
Shipping and Delivery
How long does shipping take?
We offer several shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout. Shipping times may vary depending on your location and the shipping method selected.
Do you offer international shipping?
Afraid we do not offer this at this time
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
Welcome to the Personlaise4u FAQs page! Here you will find answers to some of the most common questions about our products, ordering process, shipping, and more. If you don’t find the information you’re looking for, please feel free to contact our customer service team.
General Enquiries
Q: Where are your products made?
Our products are made in the UK and designed with care and made from high-quality materials sourced from trusted suppliers in the UK. We are committed to ethical manufacturing practices and ensure all our partners meet our rigorous standards for quality and safety.
What materials are used in your products?
We use only the finest organic and eco-friendly materials, such as paper labels, paper packing tape & recyclable cardboard boxes.
Do your Chocolates contain Nuts?
Our Chocolates do not contain Nuts but these are made in factories that make Nut Products
Are your Chocolates Gluten Free?
I am afraid our Chocolates contain Milk so these are not classed as Gluten Free
What are your Chocolate Ingredients?
Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Lactose Milk, Emulsifier, (Soya Lecithin),Natural Vanilla
Ordering and Payment
How do I place an order?
To place an order, simply browse our online store, add your desired items to the cart, add the personalised details and proceed to checkout. Follow the instructions to enter your shipping and payment information, and you’re all set!
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. If you encounter any issues during payment, please contact our customer service team.
Can I modify or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately. Once your order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
Shipping and Delivery
How long does shipping take?
We offer several shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout. Shipping times may vary depending on your location and the shipping method selected.
Do you offer international shipping?
Afraid we do not offer this at this time
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.