Returns & Refund Policy

At Petit Petal Baby, we strive to provide the highest quality products and ensure that you and your little one are delighted with every purchase. However, we understand that sometimes things don’t work out. That's why we've designed a simple and straightforward returns and exchange policy to make your shopping experience with us as seamless as possible.

Returns
Eligibility for Returns:

Items must be returned within 30 days of the delivery date.
Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
For hygiene reasons, we cannot accept returns on items like pacifiers, bottles, or other similar products.
How to Initiate a Return:

Contact Us: Email our Customer Service team at [your email address] with your order number and the reason for the return.
Receive Authorization: We will provide you with a Return Authorization number and instructions on how to return your item(s).
Pack & Ship: Carefully pack the item(s) in their original packaging and include the Return Authorization number. Ship the package to the address provided by our customer service team.
Refunds:

Once we receive and inspect the returned item(s), we will process your refund.
Refunds will be issued to the original payment method within 5-7 business days of receiving the return.
Please note that original shipping costs are non-refundable.
Exchanges
Eligibility for Exchanges:

Exchanges are allowed within 30 days of the delivery date.
Items must be in new, unused condition with all original tags and packaging.
How to Initiate an Exchange:

Contact Us: Email our Customer Service team at [your email address] with your order number and the item you wish to exchange. Specify the new item or size you would like.
Receive Instructions: We will guide you on how to return the original item and will place the new item on hold for you, pending receipt of the original.
Pack & Ship: Send the original item back following the instructions provided by our team. Once we receive it, we will ship the exchange item to you.
Shipping Costs for Exchanges:

The customer is responsible for the shipping costs of returning the original item. However, we will cover the shipping cost of sending the exchange item to you.
Damaged or Defective Items
We take great care in packaging your orders, but if you receive an item that is damaged or defective, please contact us immediately at [your email address]. We will arrange for a replacement or refund, including covering all shipping costs related to the return.

Non-Returnable Items
Please note that the following items are non-returnable:

Final sale items
Gift cards
Personalized or custom-made products
Hygiene-related products like pacifiers, bottles, and diapers
Contact Us
If you have any questions about our returns and exchanges policy, feel free to reach out to us at [your email address] or call us at [your phone number]. We're here to help!